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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Vincent Fioravanti

Vincent Fioravanti

August 23, 2024

5  out of  5
rating by Vincent Fioravanti
"Tasha is my girl! Has helped me in a pinch on multiple occasions. She's one of the many reasons to take your business to Shannon's office."
We responded:
"Thank you so much for taking the time for the shout out Vincent! We are so lucky to have Tasha on our team. "
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Greg Milka

August 21, 2024

5  out of  5
rating by Greg Milka
"Great agent with a wonderful, knowledgeable staff!"
We responded:
"Thank you so much for taking the time for a review! We are so glad to have the opportunity to help you and your family. ~ Shannen"
Profile photo of Dan Morgan

Dan Morgan

July 12, 2024

1  out of  5
rating by Dan Morgan
"Worst insurance agent office ever. Nobody seems to have a clue as to how to resolve minor issues nor deal with clients. 48 hours or more for a callback from agent during the work week. Conflicting bogus information from different employees at different times. What they couldn't fix in 3 weeks Progressive was able to handle in one 10 minute call and charged me 20% less for the insurance I needed. Don't waste your time with this agent or insurer."
We responded:
"Dan, I am so sorry that you feel this way. Customer service and an easy to reach team are two things we take great pride in, I am sorry we did not deliver this to your expectations. We greatly appreciate your 25+ years of loyalty. We apologize again that the needed repairs to continue coverage of your home caused so much aggravation. We wish you and your family well & are here if you need any assistance again in the future. ~ Thanks again for being a great customer ~ Shannen Capriotti"
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Daniel OBrien

April 19, 2024

5  out of  5
rating by Daniel OBrien
"Leroy made the process very easy! Thank you so much!"
We responded:
"Thank you!! "
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DONALD SABO

April 9, 2024

5  out of  5
rating by DONALD SABO
"WHAT A JOY IT WAS TO DO BUSINESS WITH THIS AGENCY. FROM SHANNEN, TO TASHA, AND TO THE GUY BEHIND THESE TWO LADIES, LEROY, IT WAS A PLEASURE. LEROY ANSWERED ALL MY QUESTIONS AND SAVED ME A LOT OF MONEY. IF YOU NEED INSURANCE, THIS IS THE AGENCY TO GO TO!!! AGAIN, WHAT A PLEASURE."
We responded:
"It was our pleasure! Thank you!"
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Ryan Welsh

March 13, 2024

5  out of  5
rating by Ryan Welsh
"The team at Capriotti State Farm has been nothing short of stellar with every interaction I’ve had across the last couple years with them. There is always someone to assist me at a moments notice, and the help I receive never feels wrapped in red tape like with some other insurers. If you’re local and haven’t shopped a policy with them, you’re doing yourself a disservice."
We responded:
"Thank you so much for taking the time for such a kind review, we appreciate you as well! "
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Allison Kuhrt

December 22, 2023

5  out of  5
rating by Allison Kuhrt
"Dealing with insurance companies can be so stressful, but everyone at Shannen Capriotti state farm does amazing and getting your needs met in a way that works best for you. They're so kind & they really listen and genuinely care about their clients. 10/10 highly recommend!"
We responded:
"Thank you so much for taking time for such a kind review Allison! Happy holidays! "
Profile photo of Tami Smithmyer

Tami Smithmyer

December 4, 2023

5  out of  5
rating by Tami Smithmyer
"Leroy was so helpful and answered all our questions. We received better insurance and he saved us $2,000."
We responded:
"Thank you so much for the kind review Tami! I’m so glad we were able to help. ~ Shannen"
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Lauren Jewart

November 27, 2023

5  out of  5
rating by Lauren Jewart
"Leroy was awesome to work with! Got me better coverage for less money than I was paying with progressive !"
We responded:
"Thank you so much for the feedback, so glad we could help! "
Profile photo of Lisa Talmo

Lisa Talmo

November 3, 2023

5  out of  5
rating by Lisa Talmo
"Excellent customer service!! Leroy tailored my policy to fit my current needs. So helpful to make to it an easy policy change from out of state. Thank you!!"
We responded:
"Thank you Lisa!"
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Official_ BrokKelly

October 20, 2023

5  out of  5
rating by Official_ BrokKelly
"Fast, affordable and great people"
We responded:
"So glad we could help, thank you!"
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Ed Green

October 6, 2023

5  out of  5
rating by Ed Green
"This whole adventure has been a hastle until I linked with Leroy at State Farms. He provided more than expected,shared all the small details,gave great understanding of what was to come. He helped upgrade my situation. Customer Care seems to be their main goal and I thank the company as a group!"
We responded:
"Thank you so much Ed! I am so glad you heard about us and we were able to help. You are right customer service is our entire teams #1 goal and it is fabulous when it is noticed - thank you for taking the time to let us know. "
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Savi

September 1, 2023

5  out of  5
rating by Savi
"Leroy makes it the most pain free process to shop for insurance. This office goes above and beyond for their customers. I’m grateful to have found an insurance company I can finally trust."
We responded:
"We appreciate you and your support of our agency so much!"
Profile photo of Chayla Whaley

Chayla Whaley

March 31, 2023

5  out of  5
rating by Chayla Whaley
"Great experience switching over from previous carrier. The customer service was excellent and the rates are competitive. Leroy assisted every step of the way."
We responded:
"Thank you so much for the kind words and welcome to our agency!"
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Janay Leonard

December 5, 2022

5  out of  5
rating by Janay Leonard
"Great Insurance to have! Great staff! Service is always outstanding! Thank you!"
We responded:
"Thank you so much & we appreciate your business Janay!"
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Rich Kelly

October 22, 2022

5  out of  5
rating by Rich Kelly
"Shannen and Leroy are the best!! They saved me a lot on my insurance and patiently worked through all the details with us. I will be recommending them to everyone I know. Thanks again for the great service!"
We responded:
"It was great talking with you & glad we could help! Thanks for taking the time for the kind words."
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p frog

August 10, 2022

5  out of  5
rating by p frog
"Leroy was very helpful and able to provide information when I had questions. He made the experience of switching insurance pleasurable and easy! Highly recommended!"
We responded:
"Thank you so much for the compliment! Glad to have you with our agency!"
Profile photo of Joseph Creech

Joseph Creech

August 10, 2022

4  out of  5
rating by Joseph Creech
"Just signed up and the service has been very good so far!"
We responded:
"Thank you so much for the kind review! If there is anything we could’ve done differently to move that 4 star to a 5 star we would love to hear your input. Glad to have you as part of our agency."
Profile photo of Allie Zang

Allie Zang

August 5, 2022

5  out of  5
rating by Allie Zang
"Over all great experience so far. Very friendly staff. Lee Roy did a great job taking care of all my needs. Saved a bunch of money, too! Thanks so much!"
We responded:
"Thank you so much for the kind words & welcome to our agency!"
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Colleen Wright

July 27, 2022

5  out of  5
rating by Colleen Wright
"Leroy was a pleasure to work with. He took a personal interest in our goals and exceeded our expectations. Saved us money as well!"
We responded:
"Thank you so much for the kind words & welcome to our agency we look forward to working with you and your family!"
Profile photo of Daniel Pierre

Daniel Pierre

January 5, 2022

1  out of  5
rating by Daniel Pierre
"I get a phone call from this organization on a nearly daily basis. I've never signed up to receive this calls and in the past have asked them to remove me from the list."
We responded:
"Daniel, I am sorry to hear this and for any misunderstanding or inconvenience. I will have your name removed from our systems immediately. We purchase internet leads and I will notify the vendor as well as these are often shared with multiple agencies. Thank you for taking the time to let us know that you were not interested and just let us know if we can ever be of assistance in the future. - Shannen Capriotti"
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Lloyd Jones

October 1, 2020

5  out of  5
rating by Lloyd Jones
"I have been with State Farm since 1973. In all of that time, I have only had 3 agents. In each case, the agents retired. Shannen has been a great agent for us and is very attentive to our requirements. Everyone in the office are very professional, courteous and prompt. Tasha cares for many things without us needing to talk to Shannen."
We responded:
"Thank you so much for taking the time to share your kind words Lloyd!"
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Kristan Miller

October 7, 2019

5  out of  5
rating by Kristan Miller
"Have been very happy with cost and service since switching. But recently I had a claim, and I couldn’t be happier. Shannen and her staff are efficient, friendly, and thorough. Would give 6 star stars if I could."
We responded:
"Thank you so much for the kind words! Glad the claim went so easily."
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Jon Hale

October 3, 2019

5  out of  5
rating by Jon Hale
"I have been working with Sydney Smolenak. She is one professional and patient person. Her wanting to genuinely help us, was her number one priority! I highly recommend talking to her!"
We responded:
"Thank you!"
Profile photo of Heather Wainer

Heather Wainer

September 17, 2019

5  out of  5
rating by Heather Wainer
"My agent went above and beyond to help me understand my options and determine my insurance needs. The entire staff was welcoming and friendly. I would highly recommend this agency."
We responded:
"Thank you!"